Rules for Complaints:

1. Before taking the goods from a transporter, the buyer is obliged to check whether the goods has not been damaged during transportation. When damage is found, the buyer must write a record on damage of the shipment together with the transporter and s/he must inform the seller.

2. If the buyer finds damage of the delivered goods, which could be claimed of, s/he may apply the complaint either by letter or by internet mail.

3. In three working days after having received the complaint, the seller will announce the way of complaint handling to the buyer.

4. The buyer must submit all accompanying documents for the complaint to be successfully handled, i.e. a tax document, delivery note, or others and return the delivered goods.

5. Depending on the type of defect and goods and in accordance with the terms and conditions defined generally by legal regulations, the buyer has the right to insist on replacement of the goods or on termination of the contract and being refunded with the purchase price.